Pay-as-you-go and monitoring

Our pay-as-you-go utility platform is the most advanced smart payment and utility monitoring system available on the market.

Our technology provides residents with a simple way to control their energy use through the Guru Hub, and the supporting system allows housing managers and operators to flexibly manage debt risk on decentralised energy networks.

Unlike other pay-as-you-go utility systems, we untangle system infrastructure from customer services so our clients aren’t tied into long-term customer services contracts.

This means our clients’ service providers are free to operate the system themselves (with the full support of the Guru Systems‘s team), or choose between customer service providers without having to change the equipment in each dwelling.

Our software-as-a-service platform can be used out-of-the-box via our secure web-based admin pages. For clients who want to integrate more closely, we provide a fully documented API that makes it easy to integrate with existing customer management systems.

The system also enables the collection of finely grained performance data from multiple sources including building management systems, which can be used to improve system efficiency and ensure cheaper, more effective commissioning of heat networks and associated equipment.

We’re pleased to say that the Guru Hub is designed and manufactured in the UK.

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How it works

IN THE HOME

See everything

The full colour display clearly shows the essentials: account balance, how much energy has been used, tariff and standing charge, and carbon emissions.

Know everything

The Guru Hub shows at a glance the cost and quantity of energy used today and over previous periods.

Track everything

Full colour graphs make it easy to see your use of all connected utilities.

Feel secure

Residents can top up their accounts by entering a secure code, even if there’s no internet connection to the site.

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BEHIND THE SCENES

Guru Hubs talk to a range of utility meters, sensors and other input devices in homes and small commercial units.

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Guru Hubs are securely connected to one another in a wireless mesh network, the same type of technology chosen by the UK government for its smart meter rollout. This mesh allows data to move from one side of the network to the other via more than one route. If there’s a problem with one route, then the self-healing mesh allows data to simply find another.

At least one Gateway is needed on each Hub network. This is the connection between the wireless network on site and the internet. The Gateway connects to its own broadband service so it’s always connected.

Our utility server allows energy companies and service providers to manage their Hub networks either via our web-based admin server or interacting directly with our cloud server using their own utility management system.

WHAT IT MEANS

  • For operators

    Eliminates debt risk

    Our pay-as-you-go utility system lets energy providers and landlords decide exactly how much debt risk to take on. Debt risk can be removed altogether by ensuring that customers stay in credit, and can disconnect the utility supply when customer account balance reaches zero. If the provider wishes to extend credit, but only up to a certain amount, the Guru Hub can handle this too.

    What’s more, the system integrates with a range of payment platforms, including PayPoint, SMS, telephone and online payment. A simple, flexible service for your residents, whether they’re in the penthouse or a studio flat.

    Multi-utility

    With up to five utility accounts on a single Guru Hub, landlords can manage all common utility services through a single system. This includes district heating and cooling, boosted cold water, private wire electricity and renewable energy systems.

    Real-time data

    Secure and always on, the system provides a real-time view of usage across all connected homes. Landlords and energy managers can remotely and automatically read all utility meters connected to a Hub, eliminating the need for manual reads. This access to real-time data helps technicians diagnose maintenance problems remotely, potentially eliminating costly call outs.

    Updatable over the air

    Guru Hub software is updatable over the air. This helps to future proof the system and ensures patches or upgrades can be applied without needing access to homes.

  • For residents

    Take control of energy use

    With up to five utility accounts on each Guru Hub, residents have essential information about all common utility services at their fingertips. The Hub’s simple touchscreen interface helps residents to manage their energy use and budget.

    Integration with payment systems

    For residents on pay-as-you-go or other credit management plans, the pay-as-you-go utility platform can integrate with a range of payment platforms. Whether residents top up using direct debit, PayPoint, internet, telephone or SMS, payment messages cross our network in a flash. No more smart cards to lose. No need to trek down to the corner shop on rainy nights to top up. Just a simple system that lets residents pay in whatever way suits them.

    Local top-up

    If there’s ever a problem with a site’s internet connectivity, residents can still top up.  When any top up payment is made, a special code is generated that can be keyed directly into the Hub’s touchscreen.  When the code is entered, the resident’s account is topped up by the amount purchased.

TECHNICAL INFORMATION

ENVIRONMENTAL POLICY

View a copy of Guru Systems’s environmental policy.

GURU HUB INFO SHEET

A two page summary of the Guru Hub, it’s features and specification.

Contact our team to find out more about our pay-as-you-go and monitoring systems.

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